Credit Notes
Terms and Conditions for Credit Notes
1. Issuance of Credit Notes
Credit notes are issued by Flow Recovery Limited to customers under certain circumstances, such as returns, cancellations, or adjustments of services or products. Credit notes represent a value equal to the original transaction or a portion thereof, which can be used for future purchases or services from Flow Recovery Limited.
2. Validity and Expiration
- Each credit note is valid for a period of 12 months from the date of issuance.
- The expiration date will be clearly stated on the credit note.
- After the expiration date, the credit note will no longer be valid and cannot be used for any transactions.
3. Use of Credit Notes
- Credit notes can be used for full or partial payment for goods and services offered by Flow Recovery Limited.
- If the value of the purchase exceeds the value of the credit note, the balance must be paid by the customer using available payment methods.
- If the value of the purchase is less than the value of the credit note, the remaining balance will be available for future use, subject to the same expiration date.
4. Non-Transferability
- Credit notes are non-transferable and must be used by the person to whom they are issued.
- Credit notes cannot be exchanged for cash.
5. Lost or Stolen Credit Notes
- Flow Recovery Limited is not responsible for credit notes that are lost, stolen, or used without permission.
- Customers are advised to treat credit notes like cash.
6. Cancellation or Amendment
- Flow Recovery Limited reserves the right to cancel or amend the credit notes policy without prior notice. However, any changes will not affect already issued credit notes.
7. Contact and Queries
- For any questions or concerns regarding the use of credit notes, please contact our customer service team at: support@flowrecovery.com
Terms and Conditions for Credit Notes - Business to Business Accounts
1. Issuance of Credit Notes
Flow Recovery Limited issues credit notes to business clients in cases such as service cancellations, product returns, or billing adjustments. These credit notes represent a monetary value equivalent to the original transaction or a specified portion thereof and can be applied to future transactions between Flow Recovery Limited and the client company.
2. Validity and Expiration
- Credit notes issued are valid for a period of 12 months from the date of issuance.
- Once expired, credit notes are void and cannot be redeemed.
3. Redeeming Credit Notes
- Credit notes can be used towards partial or full settlement of invoices for goods or services provided by Flow Recovery Limited.
- If the total cost exceeds the credit note value, the remaining balance will be invoiced to the client.
- In cases where the purchase amount is less than the credit note value, the residual balance will be retained as credit under the same expiration terms.
4. Non-Transferability
- Credit notes are issued to and can only be used by the business entity to which they are addressed.
- They are non-transferable and not redeemable for cash.
5. Loss or Misuse
- Flow Recovery Limited shall not be responsible for lost, stolen, or misused credit notes.
- Clients are advised to safeguard credit notes like cash assets.
6. Policy Modifications
- Flow Recovery Limited reserves the right to modify these credit note terms and conditions. Changes will not affect already issued credit notes.
- Any alterations to the policy will be communicated to all current business clients.
7. Inquiries
- For inquiries or clarifications regarding credit notes, please contact our accounts management team at: accounts@flowrecovery.com